30 Years of Value – Why the Customer Experience Matters Now More than Ever at Kirk Office
Milestones like a 30th Anniversary are often an opportunity for reflection. That’s why the team at Kirk Office spent time recently reflecting on 30 years of service to the community and what it means to be a leader among local businesses.
According to Managing Director Geoffrey Cuff, it all comes down to customer experience. “While offering good products at a good price is important, providing a superior experience for our customers is the most vital part of what we do. Our focus over the years has always been on how do we create a better experience for our customers; whether that means offering tools to reduce the time you spend ordering your weekly supplies or just greeting you by name when you walk into our store, making our customer’s day just a little bit better is key”.
Delivering a superior customer experience one innovative programme at a time:
Kirk Office has implemented several initiatives over the years aimed at creating value for their customers. From offering a “one stop shop” for office supplies, computers and equipment, office furniture and even IT services, to innovative programs like office chair trials and ergonomic assessments, Kirk Office continues to lead the way in terms of offering value to their clients. A few examples include:
Aimed at busy professionals, the Kirk Office webstore offers 24/7 access to an online catalogue of over 46,000 items, with rich features including detailed images, stock status, product comparisons and lists of commonly ordered items.
Offering customers a seamless, easy-to-use tool to manage account information including account statements, order history, invoices and credit memos all in one place.
Staff Training & Development
Kirk Office is committed to helping staff develop their skills and supports them with regular professional development opportunities. These include technical training, professional development courses at the Cayman Islands Chamber of Commerce as well as attendance at industry seminars and events like Microsoft Inspire and Hewlett Packard Enterprise Discover. The result? More knowledgeable staff that are more attuned to the needs of the customer.
Celebrating 30 Years with the Chamber of Commerce:
Kirk Office is marking the occasion of their 30th Anniversary with a Chamber of Commerce Business After Hours on June 28, 2023. The event is aimed at being both entertaining and informative with guided tours of the Kirk Office facilities and raffle prizes to be won. Chamber members are welcome to attend and are encouraged to register via the Chamber of Commerce.