Providing Exceptional Customer Service
Your Personal Touch: Giving Customer Service LIFE
How can we make a commitment to provide excellent customer service? And how can we make sure that all our employees, from the front line people right up to the Boss, are demonstrating that commitment? We will explore the answers to these questions in this 4 hour training course.
This course is part of the CTC Workplace Essentials programme.
INSTRUCTOR: Lorna Murphy
Lorna Murphy is a Personal and Business Coach and Learning & Development specialist with over 20 years of experience in both the public and private sector. With a passion for human development, motivation and success, she has trained in Psychology, Personal and Business Coaching, NLP, Hypnotherapy and Psychotherapy in an academic and practice career spanning more than two decades. Lorna sits on the Board of Directors for CIPCA – The Cayman Islands Professional Coaches Association.
An advocate for Mental Health awareness and the provision of services to support each person’s inner challenges, Lorna seeks to change the perceptions and reduce the stigmas surrounding mental illness.
Lorna has an innate passion for coaching and training, weaving together theories in neuroscience, psychology, coaching and her own diverse personal experience. She tailors each program to encourage others to find their unique purpose and relieve them of their perceived limitations.
Throughout her career she has focused on the importance of implementing structures within the work environment including group and individual training and coaching, motivation, and leadership development whilst imparting the importance of corporate cultural evolution to provide the best possible experience for those working within each company so they can best advocate to their clients.
Cancellations must be received in writing 72 hours prior to the course in order to obtain a refund. No shows will be charged the full amount.
Parking is available in any VISITOR designated parking space.