Providing Exceptional Customer Service
Your Personal Touch: Giving Customer Service LIFE
How can we make a commitment to provide excellent customer service? And how can we make sure that all our employees, from the front line people right up to the Boss, are demonstrating that commitment? We will explore the answers to these questions in this 4-hour training course.
This course is part of the CTC Workplace Essentials programme.
CANCELLATIONS MUST BE RECEIVED IN WRITING 72 HOURS PRIOR TO THE COURSE IN ORDER TO OBTAIN A REFUND. NO SHOWS WILL BE CHARGED THE FULL AMOUNT
Parking is available in any VISITOR designated parking slot.
Julie McLaughlin, Director of RESOLVE, has over 15 years experience developing and delivering training programs for executives, managers and support staff. She routinely conducts training needs analyses for new and prospective clients and has worked directly with various corporations, government agencies and schools in the Cayman Islands to tailor-make training and executive coaching programmes around their specific needs.
In addition to her training experience, Julie has extensive knowledge of organizational development and strategic change, particularly focused on interpersonal communication, employee relations, team building and group problem-solving. She has been a certified mediator since 1995 and is certified to provide advanced training in corporate mediation, multi-party mediation, and large group facilitation.
Julie has been a trainer for the Chamber of Commerce since 2009. She has a Bachelor of Arts degree in Economics from Davidson College in North Carolina and a Masters of Science degree in Conflict Resolution from the University of Bradford, UK.