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HSA expands specialist services with launch of new clinic at Smith Road Centre

Several new services are now available at the Smith Road Centre, where HSA has opened a modernised and spacious Specialist Clinic that doubles the capacity to serve patients requiring these specialized services.

Officially opened with a ribbon-cutting ceremony on Thursday, 8 April 2021, the clinic has 21 clinical rooms, enhanced exam and treatment rooms and provides a more efficient layout that supports team-based care. The new location has created opportunities for increasing HSA’s specialist services from 12 to 16 with the addition of four new specialties – Complimentary Alternative Medicine, Chiropractic service, Neurology and Neurosurgery.

HSA’s Behavioural Health Outpatient Services (Mental Health) was also part of the ceremony with the unveiling of their new location which opened in 2020. This location offers an atmosphere that is comfortable and functional for patients and staff. In addition to clinical offices, the facility is also set up for forensic assessments. The department now offers Neuropsychology, as well as Psychiatry, Psychology, Adolescent & Child Psychology and community outreach & education.

“Our patients are at the core of our mission, which is why their needs and experience are considered in everything we do,” noted HSA CEO Lizzette Yearwood. “We have a very involved Patient & Family Advisory Committee which allowed us to incorporate the patient’s perspective in our planning. We are delighted that this expansion of our services to the Smith Road Centre allows us to offer our patients these additional medical service options for their growing healthcare needs.”

“With this new location we aim to improve their overall experience by providing greater parking availability, a more relaxing and private environment, transport through a shuttle service to the main hospital campus and reducing clinic waiting times,” said Ms Yearwood. “This facility and other developments to come will also be more inclusive by incorporating braille as part of the interior signage providing easier navigation for patients with visual impairments.”

Medical Director Dr Delroy Jefferson stated that the clinic spaces were designed with flexibility so physicians could access additional consult/exam rooms. “The benefit to patients will be the minimization of wait times, which was one of the concerns we wanted to address when designing the facility. Furthermore, we wanted to ensure that patients were as comfortable as possible by providing them with an aesthetically pleasing waiting room outfitted with ergonomic seating including chairs specifically designed for older persons, numerous charging outlets with USB ports, televisions and artwork generously provided in partnership with the National Gallery of the Cayman Islands.”

Additionally, environmental impact was greatly considered in the design of the new specialist clinic, which allows us to be energy efficient.

A shuttle service will be available every 15 minutes for transport of patients between the facility and the main hospital campus for patients who require additional services on the main campus.

“In the coming months we will continue the move of majority of our outpatient medical services to the Smith Road Centre as a part of our major facility development plan,” declared Ms Yearwood.